Troubleshooting AVG Antivirus Scanning Issues

AVG Antivirus is one of the most trusted antivirus programs available today. However, sometimes you may face issues with scanning. These problems can be frustrating, but they are often easy to fix. In this guide, we’ll walk you through common AVG scanning issues and how to resolve them quickly.

Step 1: Check for System Updates

Before diving into troubleshooting, make sure your system is up to date. Sometimes, outdated operating systems or software can cause AVG scanning issues. To check for updates:

• Windows: Go to “Settings” > “Update & Security” > “Windows Update” > “Check for updates.”

• Mac: Go to “System Preferences” > “Software Update” and install any available updates.

Once your system is up to date, restart your computer and try scanning again. This can often solve minor issues.

Step 2: Restart AVG Antivirus

If AVG is not scanning properly, try restarting the program. Sometimes, simply restarting the software can fix minor glitches. To restart AVG:

1. Right-click on the AVG icon in your system tray (bottom-right corner for Windows, top-right corner for Mac).

2. Select “Exit” to close the program.

3. Open AVG again by double-clicking the AVG icon.

After restarting, try running the scan again to see if the issue is fixed.

Step 3: Check for Conflicting Software

Sometimes, other software on your computer may interfere with AVG Antivirus and cause scanning problems. This is especially common if you have another antivirus program running alongside AVG.

To resolve this, you should:

• Uninstall any other antivirus programs.

• Disable any unnecessary programs running in the background, such as firewalls or VPN software.

After disabling or uninstalling conflicting programs, restart your computer and try scanning again.

Step 4: Run AVG in Safe Mode

If AVG is still not scanning properly, try running it in Safe Mode. Safe Mode starts your computer with only the most essential drivers and software, which can help troubleshoot issues.

To start your computer in Safe Mode:

• Windows:

  1. Click “Start” > “Settings” > “Update & Security” > “Recovery.”

  2. Under “Advanced Startup,” click “Restart now.”

  3. Once your computer restarts, select “Troubleshoot” > “Advanced options” > “Startup Settings.”

  4. Click “Restart,” then press “4” to enter Safe Mode.

• Mac:

  1. Shut down your Mac.

  2. Turn it back on and immediately press and hold the “Shift” key until the Apple logo appears.

  3. Release the “Shift” key once you see the login window.

Once in Safe Mode, open AVG and try running the scan again. If it works in Safe Mode, the issue may be related to another program or setting on your computer.

Step 5: Update AVG Antivirus

Outdated versions of AVG may cause scanning issues. Make sure you’re using the latest version of AVG Antivirus. To check for updates:

1. Open AVG.

2. Click “Menu” > “Settings.”

3. Select “Update” and check for any available updates.

4. If there is an update, click “Update Now.”

After updating, restart your computer and try scanning again.

Step 6: Check for Corrupted Files

Sometimes, corrupted files can prevent AVG from scanning properly. AVG has a built-in tool to fix certain types of file corruption. To use it:

1. Open AVG.

2. Click “Menu” > “Settings” > “General.”

3. Scroll down to the “Repair” section and click “Repair AVG.”

4. Follow the instructions to complete the repair.

Once the repair is complete, try scanning your system again.

Step 7: Adjust Scan Settings

AVG offers several scan options, including Quick Scan, Full Scan, and Custom Scan. If one type of scan isn’t working, try switching to another. Sometimes, a Full Scan may take longer but be more effective than a Quick Scan.

To adjust your scan settings:

1. Open AVG.

2. Click on “Computer” in the left-hand menu.

3. Select “Scan” and choose the type of scan you want to run.

Try running a Custom Scan to select specific files or folders to scan. This can sometimes help if the issue is related to specific files.

Step 8: Reinstall AVG Antivirus

If none of the above steps work, reinstalling AVG Antivirus may solve the issue. Reinstalling ensures that any corrupted or missing files are replaced. To reinstall:

1. Go to the “Control Panel” (Windows) or “Applications” (Mac).

2. Find AVG Antivirus and uninstall it.

3. Restart your computer.

4. Go to the official AVG website and download the latest version of AVG Antivirus.

5. Install the program following the on-screen instructions.

After reinstalling, open AVG and try running a scan again.

Step 9: Contact AVG Support

If you’re still experiencing issues, it’s time to contact AVG customer support. AVG offers a range of support options, including live chat, email support, and a knowledge base. They can help troubleshoot specific issues with your installation or scanning problems.

To contact support, visit the AVG support page and choose your preferred contact method.

Conclusion

AVG Antivirus is a powerful tool for protecting your device, but like any software, it may occasionally run into problems. By following these troubleshooting steps, you can quickly resolve common scanning issues. Start by checking for system updates, restarting AVG, and ensuring there are no conflicts with other software. If problems persist, try running AVG in Safe Mode or updating the software. In the worst case, reinstalling AVG or contacting support can help get things back on track.

By following these tips, you should be able to get AVG scanning smoothly again and keep your device safe from threats.