AVG Antivirus is designed to protect your computer from online threats, but sometimes it can interfere with your internet connection. If you’re experiencing connectivity issues after installing or updating AVG, it could be blocking your network or causing disruptions. Fortunately, there are several troubleshooting steps you can take to resolve this issue.
1. Check Your Firewall Settings
AVG includes a firewall that can sometimes block your internet connection if it’s set up incorrectly.
How to Check Firewall Settings:
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Open AVG and go to Menu > Settings.
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Select Firewall under the General section.
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Check if the firewall is enabled. You can temporarily disable it to see if the internet connection is restored. If disabling the firewall solves the issue, try adding an exception for your network or adjust the firewall settings.
2. Disable Web Shield Temporarily
AVG’s Web Shield feature protects you from malicious websites but can occasionally block legitimate sites or internet access.
How to Disable Web Shield:
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Open AVG and go to Menu > Settings.
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Navigate to Protection > Web Shield.
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Turn off Web Shield temporarily.
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Check if the internet connection is restored. If so, you can keep Web Shield disabled or adjust its settings to allow specific websites.
3. Check Proxy and VPN Settings
If you’re using a proxy server or VPN, AVG might be blocking your connection. Sometimes AVG can incorrectly flag these as suspicious.
How to Disable Proxy/VPN:
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Open Settings in AVG and go to General > Proxy Settings.
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Disable the proxy or VPN temporarily to see if it resolves the connectivity issue.
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If disabling the proxy restores the connection, consider adjusting AVG’s proxy settings to allow it.
4. Disable AVG Secure VPN
AVG Secure VPN can sometimes conflict with your regular internet connection. If you’re using AVG Secure VPN, try disabling it to see if your connection improves.
How to Disable AVG Secure VPN:
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Open AVG and go to the VPN section.
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Toggle the VPN off.
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Try browsing the internet to check if connectivity returns.
5. Update AVG
Sometimes, outdated AVG software can cause connectivity problems due to bugs or conflicts with newer system updates. Make sure you’re running the latest version of AVG.
How to Update AVG:
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Open AVG and go to Menu > Settings.
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Under the General tab, select Update.
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Click Check for updates and install any available updates.
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Restart your computer after the update and check the internet connection.
6. Restart Your Computer and Router
A simple restart can sometimes solve network issues. Restart both your computer and your router to reset network connections and resolve any temporary glitches.
How to Restart:
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Turn off your computer and wait for a few seconds before turning it back on.
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Power cycle your router by unplugging it for 30 seconds before plugging it back in.
After both are restarted, check if the issue persists.
7. Repair or Reinstall AVG
If none of the above steps work, there could be a deeper issue with your AVG installation. You may need to repair or reinstall AVG to fix the problem.
How to Repair AVG:
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Go to Control Panel > Programs and Features.
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Find AVG Antivirus and right-click it.
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Click Uninstall/Change and select Repair.
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Follow the instructions to complete the process.
If repairing doesn’t help, uninstall AVG completely, restart your computer, and reinstall the latest version from the AVG website.
8. Temporarily Disable AVG Protection
If you need to quickly regain internet access and are confident in the safety of your online activities, you can temporarily disable AVG’s protection.
How to Disable AVG Protection:
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Right-click on the AVG icon in the system tray.
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Select Disable AVG Protection.
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Choose how long you want the protection to be disabled (e.g., 10 minutes, 1 hour).
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Check if the internet connection is restored.
Note: Always remember to enable AVG protection again as soon as possible to maintain your computer’s security.
9. Contact AVG Support
If none of these steps resolve the issue, it may be a more complex problem. Contact AVG Support for help. They can guide you through advanced troubleshooting or provide a solution tailored to your situation.
Conclusion
Internet connectivity issues caused by AVG can often be resolved by adjusting firewall settings, disabling Web Shield, or disabling AVG Secure VPN. If the problem persists, updating or reinstalling AVG may help. Follow these steps to restore your internet connection while keeping your system protected. If all else fails, reach out to AVG Support for expert assistance.
