AVG Antivirus helps protect your computer from viruses, malware, and other online threats. However, some users experience issues where AVG’s scan gets stuck or freezes. If this happens, it can slow down your system and prevent you from completing a full scan. In this guide, we’ll walk you through the possible reasons for AVG scan freezing and how to fix it step by step.
Restart Your Computer
Before trying any advanced solutions, restart your computer. This simple step can help clear temporary issues and free up system resources that may be causing AVG to freeze.
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Click the Start button.
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Select Restart.
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Once your computer restarts, try running the AVG scan again.
If the scan still freezes, move on to the next step.
Check for AVG Updates
Outdated antivirus software can cause scanning problems. Make sure AVG is updated to the latest version.
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Open AVG Antivirus.
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Click on Menu > Settings.
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Go to General > Update.
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Click Check for Updates and install any available updates.
After updating, restart your computer and try scanning again.
Run a Shorter Scan
If AVG’s full scan is freezing, try running a quick scan instead. This scans only the most vulnerable areas of your system and can help identify if a specific file is causing the issue.
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Open AVG Antivirus.
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Click Run Smart Scan or Quick Scan.
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Wait for the scan to complete and check if the problem persists.
If the quick scan works but the full scan still freezes, continue with the next steps.
Free Up System Resources
A scan can freeze if your computer is running low on memory or processing power.
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Close unnecessary programs: Press Ctrl + Shift + Esc, go to the Processes tab, and close apps using too much CPU or RAM.
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Delete temporary files: Open Run (
Win + R), typetemp, press Enter, and delete the files in the folder.
Try running AVG’s scan again after freeing up resources.
Check for Software Conflicts
Other security software or system utilities may interfere with AVG’s scanning process.
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Uninstall other antivirus programs: If you have another antivirus installed, remove it through Control Panel > Programs > Uninstall a program.
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Disable system cleaners: Programs like CCleaner or advanced system optimizers can cause conflicts. Disable them temporarily and see if the scan completes.
If the scan still freezes, move on to the next step.
Exclude Large or Problematic Files
Certain large or corrupted files can cause AVG scans to freeze. To fix this, add exclusions:
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Open AVG Antivirus.
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Click Menu > Settings.
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Go to General > Exceptions.
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Click Add Exception and select large folders or files that you suspect might be causing issues.
Run the scan again and check if the problem is resolved.
Repair AVG Installation
If AVG is not working properly, repairing the installation may help.
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Open Control Panel > Programs and Features.
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Find AVG Antivirus, right-click, and select Repair.
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Follow the on-screen instructions and restart your computer after the repair is complete.
Try running the scan again to see if the issue is fixed.
Reinstall AVG Antivirus
If none of the above solutions work, uninstalling and reinstalling AVG might solve the problem.
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Open Control Panel > Programs and Features.
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Find AVG Antivirus, right-click, and select Uninstall.
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Restart your computer.
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Download and install the latest version of AVG from the official website.
After reinstalling, try running a scan to check if it works without freezing.
Contact AVG Support
If the issue persists, it may be due to a deeper system problem. You can reach out to AVG Support for further assistance.
Final Thoughts
AVG scan freezing can be frustrating, but most issues can be fixed by updating the software, checking for conflicts, and freeing up system resources. Follow these steps, and your AVG should run smoothly again.
